Arrow Privacy and Cookie Policy


This document was last updated on 27th November 2013.
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Privacy Policy

Your privacy is important to us and we shall take care to safeguard it. This policy should answer any concerns you may have regarding your privacy. However, if you do not understand this privacy policy or are under the age of 16 you should not participate in ShopandScan.

When and what information do we collect?

Some personal data is collected when you volunteer to join ShopandScan and when you scan in your shopping. In particular, Kantar Worldpanel may collect (you will be prompted for your consent) and hold details of your name, address, telephone number, and email address. For your information we have certain security measures in place to protect the loss, misuse, and alteration of the information that Kantar Worldpanel may collect.

We acknowledge and accept that some of you may not wish to provide certain requested information but we are still happy to have you participate in our research programmes and will do our best to win your trust.


What do we do with your personal information?

We will publish summarised reports about ShopandScan research. These reports will never identify any individual household.

You consent to us using your personal data to provide you with correspondence or any communications relating to market research which may require your involvement.

In particular we need to share some of your personal information with BI (The Business Improvement Company) who operate the Reward Accounts for each panel member. This information is kept in confidence and only used to establish and track the reward points you have earned and to enable them to deliver your selected Reward items.

By telling us about your purchasing habits you acknowledge and consent that any information that you provide and any other personal information disclosed by you with your consent, will be collected and used by Kantar Worldpanel only, for market research purposes on behalf of our clients, market research analysis, reports, internal administration, internal training and/or to fulfil our obligations to you. Any information you provide to us will be treated with care and respect and we will not mislead you in any way.

Who will we share your information with?

You consent to us sharing your personal data contained in the survey or questionnaire with other companies within the Kantar group. Please be assured we will not pass your personal details to a third party company without your prior consent. We may also be required to disclose your personal information by law or to any regulatory authority, including the Market Research Society.

Contacting us

Please notify us by email to helpdesk@shopandscan.com if you have provided us with your personal details and if you:

(a) do not wish your personal data to be used in a manner described above (we should be grateful if you set out your specific objections to any use);
(b) wish to see the personal data we hold about you. Of course if the information is inaccurate, incomplete or irrelevant, we shall correct or delete it after discussing the matter with you.

Transferring information

You consent to us transferring your personal data to other companies in and out of the EEA only for the purposes mentioned above. We shall endeavour to ensure that your personal data is kept confidential and secure.

Any questions?

If you have any questions about this privacy policy please email helpdesk@shopandscan.com

Miscellaneous

This privacy policy is governed and construed in accordance with English law.

We are Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Kantar Worldpanel, formerly known as TNS Worldpanel is part of the Kantar Group. The Kantar Group is a wholly-owned subsidiary of WPP Group plc. For further information, please visit www.kantar.com.


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Cookie Policy

Cookies are small text files stored on your computer that allow websites to remember visitors and their preferences.

As with many other websites on the Internet we use cookies to enable the smooth running of our site and make your experience of it as pleasant as possible.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.

Our websites use the following types of cookies:

Cookie Type Description
Website Optimization Cookies These cookies are necessary to offer you the best experience by recording details such as your household number so that panel members are recognised each time they visit the site to download their shopping data to us. These may also include web analytics cookies that help us manage the website content.

It is not possible to opt out of these cookies.
Behavioural and Advertising Research Cookies These cookies typically help us check if you have seen selected adverts or web pages online as part of your normal web browsing, including how many times you've seen it and on which website. This allows us to understand whether your shopping behaviour is affected by the adverts or websites you view. The information may also be used by selected partners to help improve how online advertising can be targeted more effectively, and you may be invited to take part in extra surveys based on your web browsing activity.

Please be assured that use of these cookies is strictly for research purposes only; the number or type of ads you see online are not directly affected by taking part. No personally identifiable information is collected and all data is always treated in a strictly confidential way.

If you do not wish to participate in this specific part of ShopandScan you can change your preference by clicking here. Opting out will not affect any other aspect of your ShopandScan membership.


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Terms and Conditions of the ShopandScan Rewards Programme

  1. A reward account will be opened for you automatically on acceptance to the shopandscan panel.
  2. You may be asked to confirm and enter some information about your household on entry into the rewards website.
  3. Reward points will automatically be banked for completion of an on-line questionnaire.
  4. Points will be rewarded as described on this website.
  5. Points can be checked on-line at any time on www.shopandscan.com via the rewards link.
  6. If you have any queries relating to your rewards then you can call the rewards helpline on 0800 389 0342.
  7. Any other shopandscan queries should go to the shopandscan helpline on 0500 560 152.
  8. Kantar Worldpanel reserve the right to change the rewards programme.
  9. Kantar Worldpanel reserve the right to change the list of vouchers available.
  10. Kantar Worldpanel will notify you of any changes to the programme at least a month in advance.
  11. Redemptions can be made on-line via a rewards link on www.shopandscan.com
  12. The minimum voucher denomination is £10 (10,000 points).
  13. All orders will be processed within 48 hours of receipt.
  14. Panel member point’s accounts will be credited within 5 working days of reward.
  15. Order values of £80 or lower will be sent via standard post.
  16. Order values of £80.01-£119 will be sent recorded post.
  17. All other order values will be sent via special delivery.
  18. Vouchers will be sent to your home address only (the one currently registered with Kantar Worldpanel).
  19. Kantar Worldpanel reserve the right to decide membership of the shopandscan panel.
  20. All panel member kit and equipment remains the property of Kantar Worldpanel.
  21. Upon retirement from the panel no further points will be rewarded after this date.
  22. Upon retirement from the panel your account will be frozen as of that date until you have returned all panel member equipment.
  23. As soon as Kantar Worldpanel have received your equipment back then your account will be reactivated so you can redeem any outstanding points you have remaining as normal.
  24. You can redeem points up to 8 weeks after your panel retirement date.
  25. Kantar Worldpanel may temporarily freeze your account to cover extended periods where panel members cannot contribute to the task. (extended holidays, illness, moving home etc.). This will be at Kantar Worldpanel's discretion.


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