Arrow Privacy and Cookie Policy

This document was last updated on 23rd May 2018.
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Privacy Policy

Your privacy is important to us and we shall take care to safeguard it. The personal contact details that you provide us will NOT be used to advertise or market goods or services directly to you and we do not allow our clients to market directly to you.

This policy should answer any concerns you may have regarding your privacy. However, if you do not understand this privacy policy please refer to the Any Questions? section below to contact us. You must be aged 16 or over to register for ShopandScan.

Our Privacy Policy may change and therefore you should review it regularly; see our archive page for a summary of the relevant changes. We will of course notify you of any changes where we are required to do so.


    The data controller is Kantar UK Limited, trading as Kantar Worldpanel ("Kantar Worldpanel"). Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845). Kantar Worldpanel, formerly known as TNS Worldpanel, is part of the Kantar Group.

    Kantar Worldpanel run panels (the "panel") which are representative groups of people who complete a specific study over a period of time, rather than a one-off study. The participants in these panels are referred to as panel members or panellists (the "Panellists").

    Panellists' data is collected by Kantar Worldpanel when the household registers for and participates in panels and / or one or more studies. This data is used in research studies and is collected using a range of methods including, but not limited to: surveys, barcode scanners, capturing images of receipts, online and paper registration forms and questionnaires, cookies, and data collected from third parties.

    The purposes pursued by these data processing operations are to carry out studies and analyses and to monitor the Panellists' lifestyle and consumption habits, their behaviour and opinions. These studies, analyses and follow-ups enable Kantar Worldpanel clients to refine their knowledge of existing and prospective customers and improve their products, services or marketing.

    Kantar Worldpanel attaches particular importance to the protection of personal data and the privacy of its panellists. Kantar Worldpanel defines personal data as any information related to a person that can be used to directly or indirectly identify the individual.

    This Privacy Policy (the "Privacy Policy") explains to Panellists how Kantar Worldpanel uses and protects their personal data.

    The Privacy Policy applies to personal data transmitted to Kantar Worldpanel by Panellists. By registering and accepting these terms, you confirm that you have read the terms of this Privacy Policy. Kantar Worldpanel recommends that Panellists carefully read this Privacy Policy.


    Kantar Worldpanel collects information in several ways from different parts of our site, our mobile application and other Panellist activities such as barcode scanners, apps and surveys. Examples of these activities are explained below and include:

    Registration/Termination: some personal data is gathered when you register:

    for contact: such as names, email address, postal address, telephone number

    in order to assess in particular eligibility for the various panels: age (including date of birth), gender, occupation and information on the composition of the household (surnames and given names of the persons making up the household, dates of birth, gender, Working status,

    information about their lifestyle and buying and consuming behaviour.

    a very short questionnaire in order to understand the reasons why the panel member wishes to terminate its membership.

    The data is provided to Kantar Worldpanel by the Panellist on a voluntary basis, and after agreement of all other adult and legally responsible household members on a voluntary basis. These are necessary for the validation of their registration and for the assessment of eligibility for the various consumer panels. All responses to the registration form are mandatory in order to participate in one of the panels and/or one of the studies.

    Panel Studies or Research Activities: personal data may also be collected from you when you participate in Kantar Worldpanel consumer panel or in a research study:

    Within the framework of Kantar Worldpanel consumer panels and/or studies, the Panellist is asked to answer questionnaires, and possibly, to use tools to scan purchases in order to transmit to Kantar Worldpanel information on their consumption, behaviour and/or consumer opinion.

    What Kantar Worldpanel do with your data:

    While participating in the panel, Kantar Worldpanel use the information that you provide for the following tasks:

    We have set out below more detailed information about how we use your personal data. We are also required by law to explain the legal basis for processing your personal data. These legal bases are listed below and could be different for each use case:

    We will never misrepresent ourselves or what we are doing. If you receive an email that concerns you, purporting to be from us, please let us know as shown below in 'How to Contact Us'.

    Our third-party partners are all contractually bound to keep any information they collect and disclose to us, or that we collect and disclose to them, confidential and must protect it with security standards and practices that are equivalent to our own and law-abiding.

    Where We Store Your Personal Data

    For personal data which is subject to the GDPR and transferred to a country or territory outside the European Economic Area (EEA), we shall put adequate safeguards in place to ensure the transfer is made by a lawful method for the purposes of EU data protection law and secure. For data which is not subject to the GDPR, Kantar Worldpanel shall strictly follow any other applicable data protection laws.

    Kantar Worldpanel's data storage servers are located in Europe and in the United States of America (USA) and are managed by third party service providers in the cloud. Data may be stored or accessible for data processing in India by technology staff.

    We take appropriate technological and organisational measures to protect your personal data, both during transmission and once we receive it. Our security procedures are consistent with generally accepted standards used to protect personal data.

    All our employees are contractually obliged to follow our policies and procedures regarding confidentiality, security and privacy.

    Your account information and personal data are password-protected or accessed through an agreed authentication so that you and only you have access to your information. In order to keep your personal data safe, we recommend that you do not divulge your password or details of authentication to anyone. Kantar Worldpanel will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, please remember to sign out of your account where possible and close your browser window when you have finished visiting our site. This is to ensure that others cannot access your personal data and correspondence if you share a computer with someone else or are using a computer in a public place. Please change your password regularly.


    Some of the data collected can qualify as 'sensitive' data. For reference: 'sensitive' data in general is considered to be data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or data concerning a natural person's sex life or sexual orientation.

    Occasionally, we may ask about such sensitive data in questionnaires, where answering these is subject to your consent.

    Failure to respond to these questionnaires will not affect your panel membership. We will never insist on panellists providing sensitive data that is not part of our standard datasets, although a survey on for example a medical condition would require that you answer whether you have this condition.

    Due to the nature of the panel task, we expect panellists to declare all relevant purchasing, some of which could be classified as 'sensitive' (for example, purchasing of paracetamol may indicate you have a headache). We will never identify purchasers of 'sensitive' products at an individual level but may produce summarised reports based on this purchasing.

    Collection & transfer of Panellist's data upon termination of membership in one of the panels and / or one of the studies

    Upon receipt of a request to leave a panel, Kantar Worldpanel may ask the Panellist to answer a very short questionnaire to understand the reasons why the panellist wishes to terminate their membership. Answering is optional, but allows Kantar Worldpanel to improve the management of its consumer panels and studies for future members.

    Kantar Worldpanel will store personal data for a reasonable period of time after termination of membership to:


    Whenever Kantar Worldpanel handles personal data as described above, regardless of where this occurs, Kantar Worldpanel takes steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no data transmission can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, Kantar Worldpanel cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we will take reasonable steps to ensure our systems are secure.

    Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.

    We adhere to standards and industry requirements, including the MRS (Market Research Society)


    Cookies are small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. They are used by web developers to help users navigate their websites efficiently and perform certain functions. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.

    For behavioural tracking research, we use optional cookies / software applications, but only if you have given your explicit consent to such cookies / applications.

    For more information on the use of cookies on the Kantar Worldpanel Sites and the possibility of opposing their use, see the list of Cookies from Kantar Worldpanel within the Cookie Policy.


    We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

    We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

    To advise of any changes, please visit "Contact Us" section of the panellist website or see the "How to Contact us" section below.


    Kantar Worldpanel recognizes the need to provide further privacy protections with respect to personal data collected from children. We never knowingly invite children under the legal age set by the authorities in the country in which you reside to be the main household shopper within our panel. However, we may ask main shoppers who have children to participate in tasks which they are rewarded for. If it is necessary and appropriate to a particular project to directly involve children under the legal age, we take measures to ensure we have been given permission by their parent or legal guardian. Kantar Worldpanel will provide parents and guardians information about the survey topic, about any personal or sensitive information which may be collected from the children, the way this data will be used and whether and with whom Kantar Worldpanel may share such information on a study by study basis.

    Consent will be obtained through email or webpage. We will explain what information we are collecting, how we plan to use it, how the parent can provide consent, and how the parent can revoke consent. If no consent is received, the child will not be able to participate in the task. While the child is taking part in the panel activities, it is the responsibility of the parent or guardian to supervise them.


    To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in "How to Contact Us".

    You have the following rights in relation to your personal data:

    We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

    As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

    The Panellist may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website, or the details in the "How to Contact Us "section below.


    Kantar Worldpanel studies observe long-term consumer behaviour requiring a ten-year history of panellists' purchasing and demographics. Panellists' purchasing and demographic data is therefore kept for a minimum period of ten years from the date a panellist terminates their panel membership. However, data that is unnecessary for our research, in particular contact details and all personally identifiable data (for example names, phone numbers and emails), will be deleted five years from the date of termination on a monthly basis. This data is stored for this pre-defined length of time to ensure we do not re-invite panellists for a reasonable length of time after termination and this data will not be passed on to any third parties.


    We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. You should read this page regularly to ensure you are updated as to any changes. However, if any material change is made to this Privacy Policy, we will notify you of that change. Non-material changes to this Privacy Policy will be announced through the site only. Your continued membership of the panel and services after such changes conclusively demonstrates your consent to any changes.

    We will always display the most up-to-date policy on our website.

    We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 23 May 2018


    Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

    If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner's Office -


    If you have any questions regarding our management of your personal data or if you want to request information about our privacy policy you can email us or write to:

    Gillie Abbotts-Jones
    Data Protection Officer
    Panel Communications
    Kantar Worldpanel,
    W5 1UA

Cookie Policy

Cookies are small text files stored on your computer that allow websites to remember visitors and their preferences.

As with many other websites on the Internet we use cookies to enable the smooth running of our site and make your experience of it as pleasant as possible. Additionally, third parties use cookies through our websites on behalf of us to collect information regarding your browsing behaviour when you visit their websites and those of their associated partners, as described in more detail below.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.

Our websites use the following types of cookies:

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Terms and Conditions of the ShopandScan Rewards Programme

  1. After a panel member's registration to join the ShopandScan panel has been processed, a rewards account will automatically be opened on their behalf.
  2. Panel members will receive an invite key in order to register their details on the rewards website, allowing them to log in to view and redeem their reward points.
  3. Reward points will automatically be awarded for completion of activities related to the ShopandScan programme.
  4. Points will be rewarded as described on, and as described when invited to participate in any activities, such as online questionnaires.
  5. Panel members can check their points online at any time on by logging into their rewards account.
  6. If a panel member has any queries relating to their rewards account, they may call the rewards helpline on 0800 389 0342.
  7. Any other queries related to their participation in the ShopandScan programme should be directed to the ShopandScan helpline on 08085 560 152 or emailed to
  8. Reward points can be redeemed online on in exchange for vouchers.
  9. The minimum voucher denomination which can be redeemed is 10, which is equivalent to 10,000 points.
  10. All orders will be processed within two working days of receipt.
  11. Order values of up to 80 will be sent via Royal Mail 1st Class.
  12. Order values greater than 80 and up to 200 will be sent via Royal Mail Signed For 1st Class.
  13. Order values in excess of 200 will be sent via Royal Mail Special Delivery Guaranteed.
  14. Voucher orders can be sent to a panel member's home address only, as currently registered with Kantar Worldpanel.
  15. Kantar Worldpanel reserves the right to change the rewards programme.
  16. Kantar Worldpanel reserves the right to change the list of vouchers available.
  17. Kantar Worldpanel reserves the right to decide membership of the ShopandScan programme.
  18. All panel member kit and equipment remains the property of Kantar Worldpanel.
  19. Upon retirement from the panel, no further points will be awarded after this date.
  20. Upon retirement from the panel, the panel member's rewards account will be frozen, as of that date, until they have returned all panel member equipment.
  21. As soon as Kantar Worldpanel has received the equipment back, a panel member's rewards account will be reactivated, so that they can redeem any outstanding points as normal.
  22. Panel members can only redeem reward points up until 8 weeks after their panel retirement date.
  23. The balance of a panel member's rewards account will be set to zero 8 weeks after their panel retirement date, and no further voucher redemptions will be possible after this point.
  24. Kantar Worldpanel may temporarily freeze a panel member's rewards account to cover extended periods where panel members cannot contribute to the programme (Extended holidays, illness, moving home etc.). This will be at Kantar Worldpanel's discretion.

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