Frequently Asked Questions

Click on a question to find the answer. If you can't find the answer to your question then contact us.

Windows 11 FAQ's

Q1. What is Windows 11?
Q2. Will my laptop or PC be automatically updated to Windows 11
Q3. Can I still send my barcodes through the website when using Windows 10?
Q4. Can I still upload till receipts if I update to Windows 11?
Q5. What other browsers can I use to submit till receipts if I update to Windows 11 and if I've normally used Internet Explorer?
Q6. I am having problems downloading the App, how can I get help?
Q7. I normally use the App, do I need to do anything differently?

General FAQ's

Q1. What is a barcode?
Q2. What is the information used for?
Q3. What if I buy something without a barcode?
Q4. What should I do if I scan the wrong barcode?
Q5. Should other members of my household scan their shopping?
Q6. Why do I need to complete the personal details when I register?
Q7. How do I add the ShopandScan website to my Favourites in Internet Explorer?
Q8. What computer technology do I need to take part?
Q9. How do I leave ShopandScan?
Q10. What do I do if I move house?
Q11. What do I do if I change my email address?
Q12. What do I do if I change my telephone number?
Q13. What do I do if someone leaves or joins the household?
Q14. What do I do if I go on holiday?
Q15. Can I recommend a friend?
Q16. How do I get an Invitation Number?
Q17. How do I upload an e-receipt?





Windows 11 FAQ's

Q1. What is Windows 11?

Microsoft Windows 11 is the latest version of the Microsoft Windows operating system which will be available from 5th October 2021, as a free upgrade to some compatible Windows 10 devices through Windows Update.

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Q2. Will my laptop or PC be automatically updated to Windows 11?

At the moment, you’ll have to manually update your PC or Laptop. Please refer to the Windows official website to check if your device is eligible for an update.

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Q3. Can I still send my barcodes through the website when using Windows 10?

Yes – if you choose NOT to update to Windows 11, you will be able to transmit your barcodes as normal. We strongly advise that you download the ShopandScan desktop app in case this changes in the future

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Q4. Can I still upload till receipts if I update to Windows 11?

Yes – submitting till receipts will be available if you update to Windows 11, however the web browser Internet Explorer will not be available to use.

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Q5. What other browsers can I use to submit till receipts if I update to Windows 11 and if I've normally used Internet Explorer?

Edge and Chrome are both compatible to use without extensions when uploading till receipts. If you update to Windows 11, the Internet Explorer browser will be unavailable, therefore, you will need to transmit your till receipts via Chrome or Edge. You can download Google Chrome browser here; Edge comes as part of the Windows 11 update.

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Q6. I am having problems downloading the desktop App, how can I get help?

Did you know we can remote onto your machine and help you with installations and any difficulties you may encounter? Call us on 08085 560 152, we are open Monday to Friday 9am to 8pm and Saturday 10am to 4pm, and one of our agents can help you.

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Q7. I normally use the desktop App, do I need to do anything differently?

No – the desktop App will not be affected when sending your barcodes to us, even if you choose to update to Windows 11.

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General FAQ's

Q1. What is a barcode?

Most products you buy these days have barcodes printed on them. They are a series of stripes varying in width, representing a number of up to 13 digits. This number is usually printed beneath the barcode itself. The barcode uniquely identifies the type of product, the brand, size and manufacturer, but not usually the price.

Barcode

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Q2. What is the information used for?

Each week the information we receive from you is collated. Reports are then produced which will look at which brands are selling best in a wide range of markets from shampoo to wine, and from cat food to nappies. Manufacturers and retailers use this information to understand how popular or not the products they make and sell are. Your input to this study is important to many people so thank you, we appreciate your co-operation.

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Q3. What if I buy something without a barcode?

Many items of your shopping may not have barcodes, such as fresh fruit and vegetables. Please scan the relevant barcode for the item you have bought using the barcodes on the pink Fresh Food Barcode pages in your clicker guide.

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Q4. What should I do if I scan the wrong barcode?

Please try to scan your purchases as accurately as possible. If you do scan the wrong purchaser, shop or till receipt total barcode from the guide book you can correct it by scanning the correct one immediately afterwards.

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Q5. Should other members of my household scan their shopping?

Yes, we are interested in finding out about the purchasing of your whole household so please ask other members of your home to scan in the shopping they buy too, or scan it in on their behalf (please remember to scan in the name of the person who made the shopping trip if you do so).

All of the members living in your household should be listed on the purchaser page of your guide book. If there are any changes please contact us.

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Q6. Why do I need to complete the personal details when I register?

We use your contact details so that we know where to send your starter pack and clicker to. Names are used to personalise the showcard we send which enables us to identify who, in your household, made each shopping trip. Personal details such as date of birth also help us to make sure that shopandscan has a good cross section of all types of households across the country......small and large, those with younger or older children,etc.

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Q7. How do I add the ShopandScan website to my Favorites in Internet Explorer?

Go to the Welcome page and click on add to favorites or if this doesn't work try pressing CTRL+D or refer to the help section of your browser.

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Q8. What computer technology do I need to take part?

We recommend using a PC at home (not at work) which has:

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Q9. How do I leave ShopandScan?

We appreciate your help with the ShopandScan survey and would like you to continue membership for as long as possible. However if you would like to stop at any time, please let us know and return the clicker and cable in the postage paid jiffy bag supplied.

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Q10. What do I do if I move house?

It is important that we keep our records up to date so please call the helpdesk on freephone 08085 560 152 if you move house.

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Q11. What do I do if I change my email address?

Please let us know if you change your email address by calling the helpdesk on freephone 08085 560 152.

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Q12. What do I do if I change my telephone number?

Please let us know if you change your telephone number by calling the helpdesk on freephone 08085 560 152.

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Q13. What do I do if someone leaves or joins the household?

It is important that we keeps the record of the individuals in your house up to date, so please contact us if someone leaves or joins your household.

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Q14. What do I do if I go on holiday?

If you are going on holiday please click the Unavailable to Transmit link and fill in the form before you leave so we'll know not to expect transmissions from you while you're away.

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Q15. Can I recommend a friend?

If you know someone that would like to join ShopandScan please get them to enter their details on our volunteers website www.volunteer4panels.com.

We do not guarantee that we will invite them to join ShopandScan because we have to make sure that the panel is kept representative of all types of different people in the country. We may invite them to join one of our other panels instead.

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Q16. How do I get an Invitation Number?

Membership of ShopandScan is by invitation only. However, if you would like to volunteer to join you can do so at www.volunteer4panels.com.

We cannot guarantee that we will invite you to join ShopandScan because we have to make sure that the panel is kept representative of all types of different people in the country. We may invite you to join one of our other panels instead.

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Q17. How do I upload an e-receipt?

If you do not have a printed till receipt, you can upload your e-receipt instead. You will need to convert the receipt to the JPEG format. You can use the Snipping Tool, Paint, or simply do a print screen of the receipt on your phone. For more information, please watch our step-by-step guide on YouTube by clicking here .


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